Business Management Exam Questions Dump

Question 1

a. Outline two positive contributions that large-scale organisations make to the economy.
b. Distinguish between two key elements of the operations system of a manufacturing organisation and a service organisation. In your response, use examples that you have studied this year.
c. Explain the key management role of controlling in relation to materials management, the management of quality.

Question 2

PJA Sports is a large-scale organisation that manufactures and sells sports equipment in Queensland. It is a family-friendly and long-running manufacturer. Most working conditions are negotiated between small groups of employees and management until everyone is satisfied. The staff turnover rate at PJA Sports is below 3%. The organisation supports family values, training and career paths in the workplace. However, the rising cost of production threatens PJA Sports’ ability to compete. Win It Now Pty Ltd is a similar business operating in Melbourne. The CEO of Win It Now believes that employees must be closely supervised as this creates long-term success and minimises time wasted. Employee participation in decision-making is discouraged. Working hours and conditions are set by the CEO and are not negotiable. The staff turnover rate was 26% over the past year. Win It Now recently took over the Queensland operations of PJA Sports. This allowed Win It Now to expand into the Queensland market. After the takeover, the CEO of Win It Now sent all Queensland
employees an email that outlined management’s expectations. The email included information on set working hours, remuneration and conditions that would no longer be negotiated. Staff in Queensland were not happy.

a. Define the term ‘corporate culture’.
b. Describe two differences between Maslow’s and Locke’s theories of motivation.
c. Using Maslow’s theory of motivation, justify two strategies to improve the corporate culture at Win It Now.
d. Justify an appropriate management structure for Win It Now after the takeover.

Question 3

As social media becomes mainstream, organisations must develop policies regarding the private use of social media by employees in the workplace.

a. Explain why policies are necessary in the management of large-scale organisations.
b. Describe two steps in a policy development process.
c. Define and justify one performance indicator that a large-scale organisation could use to measure the effectiveness of a new policy.

Question 4

a. Distinguish between driving forces and restraining forces for change. Describe an example of each.
b. Using either two strategies of operations or two phases of the employment cycle, explain the impact of change on a large-scale organisation that you have studied this year.
c. Apply four steps of Kotter’s theory of change management to a significant change issue that you have studied this year.

Question 5

a. Compare two features of a centralised approach and a decentralised approach to employee relations.
b. Describe the interests of one stakeholder from the internal environment and one stakeholder from the operating environment of a large-scale organisation.
c. Justify an appropriate management style that could be used to help in the resolution of conflicts that may arise in the workplace.
d. Other than communication, justify two management skills required to successfully resolve disputes.

Question 6

The operations and human resource management functions are central to the success of large-scale organisations. Increasingly, stakeholders are demanding that business practices are ethically and socially responsible. However, there are costs associated with being ethically and socially responsible. Describe the relationship of operations and human resources to business objectives. Discuss two strategies to optimise operations and two practices or processes to effectively manage human resources that communicate a commitment to being ethically and socially responsible.